For a few months shy of a year, I worked part-time, then full time at an adult chat line business in the United States. Much to my friends’ chagrin (those in the know), by day, I went to grad school; by late evenings and over night on others — I was having conversations with and getting random dudes off. I did so in the chipper, (so-deemed) all-American-cheerleader-type sound that I was required to employ. On top of it all, as a person with a pronounced non-American accent, I had to actively work at feigning a strong American accent alongside the requisite chat line “sound.” I took a cutlass to the Trini inflection of my words, chopped my accent out and blunted the sound on consonants like the “t” in party that was typical of the American accent. And I became an expert at orgasmic breathing over the phone and recreating the sweet squelch of wet pussy inside an ear.
The adult phone chat industry is a sub-set of the larger sex and pornography industry in the US and elsewhere, and on its own, accounts for a “4.5 billion” dollar revenue of the overall sex market that brings in “57 + billion [in] world wide business annually.” Certainly, it’s another one of those places where race, desirability and perceptions of desirability underscore many facets of the very workings of the industry, similarly, inside the adult film industry. The chat line too, is also a place where sexual desirability is reflected in and revealed through the “products” of this industry and the ways in which they are marketed. Because of the pervasiveness of sociopolitical, cultural and historical constructs of race, the insidious effects of racism, internalized and otherwise, and white supremacist heteropatriarchal norms, it’s no wonder that who we deem desirable or want to date becomes informed by a variety of these norms.
On the phone, you are able to engage with various individuals in a unique way: through the medium of the analog and or the caller’s mobile phone. You hear voices and nuances, you talk, flirt, share and arouse and release through language and sound. And if we can gauge anything by what some people are willing to profess via online postings and/or online personals — anonymous folks calling into an adult phone chat line are just as revealing, and potentially just as problematic in conversation.
Unsurprisingly, fantasy phone chat is rife with gross generalizations, misogyny, ageism, racial and ethnic stereotypes; in fact, problematic frames of almost every kind, to say the least. There were many times that I cringed inwardly, reflexively, while doing a call — while panting, “oh yes, big Daddy!” salaciously on a call. Most interestingly, playing the default “white girl” character and assuming that role as a black West Indian woman was a fascinating juxtaposition with calls involving men of all colors.
As per my job description, the role of the phone chat operator is to play a stereotypical (usually) heterosexual female “character.” We were effectively “fantasy girls”. A kind of dream young woman, between the ages of 18-24 (unless otherwise specified) that a (more often than not) man could pick up the phone and connect to for conversation and sexual pleasure. We were always available, always perky, ultra stereotypically feminine, submissive (unless otherwise specified), always ready to indulge and utterly capable. And the default character was always white. Always, again, unless otherwise specified. The collusion of whiteness with ultimate fantasy female presupposes that this is what the majority of male callers are looking for (especially regulars), and expect — and seemingly, they do.